Download e-book for iPad: TQM: Text with Cases, Third Edition (TQM: Text with Cases) by John S Oakland

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By John S Oakland

ISBN-10: 0750657405

ISBN-13: 9780750657402

ISBN-10: 1429497777

ISBN-13: 9781429497770

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Additional info for TQM: Text with Cases, Third Edition (TQM: Text with Cases)

Sample text

These ‘four Ps’ form the basis of a simple model for TQM and provide the ‘hard management necessities’ to take organizations successfully into the twenty-first century. These form the structure of the remainder of this book. From the early TQM frameworks, however, we must not underestimate the importance of the three Cs – Culture, Communication and Commitment. 5). This new TQM model, based on all the excellent work done during the last century, provides a simple framework for excellent performance, covering all angles and aspects of an organization and its operation.

The Baldrige Award led to a huge interest around the world in quality award frameworks that could be used to carry out self-assessment and to build an organization-wide approach to quality, which was truly integrated into the business strategy. It was followed in Europe in the early 1990s by the launch of the European Quality Award by the European Foundation for Quality Management (EFQM). This framework was the first one to include ‘Business Results’ and to really represent the whole business model.

Eliminate goals without methods Project-by-project team approach. Set goals Teamwork Quality improvement teams. Quality councils Employee participation in decision making. Break down barriers between departments Team and quality circle approach Costs of quality Cost of non-conformance. Quality is free No optimum – continuous improvement Quality is not free – there is an optimum Purchasing and goods received State requirements. Supplier is extension of business. Most faults due to purchasers themselves Inspection too late – allows defects to enter system through AQLs.

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TQM: Text with Cases, Third Edition (TQM: Text with Cases) by John S Oakland

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