Download e-book for iPad: Patient Satisfaction: Understanding and Managing the by Irwin Press
By Irwin Press
This e-book explores the patient's conception of care to spot the drivers and implications of sufferer delight. because the first version of this publication was once released, nationwide discussions of sufferer pride have heated up. This new version may also help you reply to growing to be matters. enjoy the author's 20+ years of expertise in measuring and dealing with sufferer delight. even if your targets contain enhancing the standard of care, improving employees retention, expanding revenue margins, recruiting physicians, or attracting clients, sufferer delight is without doubt one of the strongest instruments for fulfillment.
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Additional info for Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).)
0pt PgVa ——— Normal Page PgEnds: TEX , (13) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 O’Shea , R. , N. L. Corah, and T. J. Thines. 1986. ” General Dentistry 34 (1): 44–47. Sobel, D. S. 1995. ” Psychosomatic Medicine 57 (3): 234–44. Sosa, R. A. 1983. ” Journal of the Florida Medical Association 70 (9): 761–63. Steiber, S. R. 1988. ” Hospitals 62 (7): 84. Voluntary Hospitals of American (VHA). 2000. Consumer Demand for Clinical Quality: The Giant Awakens. 2000 Research Series, Vol. 3. Irving, TX: VHA, Inc.
People do not want to accept the consequences of their own behavior. Still less do they want to accept what they perceive as injury from others. 9315pt P ——— Normal Page PgEnds: TEX , (15) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 Healthcare is different from other purchasable goods or services in that its performance affects one’s very life. Americans generally have a sensible attitude toward the limits of performance by most types of professionals for hire, but healthcare is something else.
34 Ware, J. E. , and A. R. Davies. 1984. ” Evaluation and Program Planning 6 (3–4): 291–97. Wolosin, R. J. 2004. “What Do Doctors Want? ” Satisfaction Monitor (July/Aug): 4–7. , and J. J. Skalko. 1994. Reengineering Health Care: A Vision for the Future. Franklin, WI: Eagle Press. 0pt PgVa Pat i e n t s at i s fac t i o n i s a summation of all the patient’s experiences in the hospital. Satisfaction can be high or low. When we talk of increasing or improving patient satisfaction, we are talking about enhancing the experience of care, resulting in a more positive patient evaluation.
Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).) by Irwin Press